JavaScript Job: Service Delivery Engineer

GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Service Delivery Engineer to help our Expert Services team solve our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub’s product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments.

Responsibilities

• Providing solutions to customer challenges: The primary responsibility of this role is to understand the goals of our customers and to help them create a solution. Success in this role is marked by a strong focus on the customer and solving customer challenges. You will learn the customers' pain points and work collaboratively with the customer, GitHub team members, and potentially the open source community to find solutions.

• Provide technical clarity: You will need to provide clarity to your customers regarding an array of technologies. You will need to understand GitHub's tools and platform well enough to weigh critical technical solutions in order to help your customers make informed decisions, striving to create high-quality, reusable solutions for customers. Collaborating closely with colleagues, often pairing, is essential to creating great solutions.

• Demonstrate Leadership in helping customers define their success criteria for their improvement initiatives involving GitHub.

• Track and share progress with GitHub and our customer to ensure expectations are clear and progress is being made toward achieving improvement goals.

• Build tailored solutions: GitHub is often the central platform our customers use to ship software to their own end users and customers. This role requires active participation in building these solutions. This may be migrating source code to GitHub from legacy source control systems, creating pipelines for Continuous Integration and Continuous Delivery, or even helping to automate the provisioning of infrastructure using IaaS tools such as Puppet, Chef, or CloudFormation. The challenges for each customer will differ, offering endless opportunities to grow.

Qualifications

• 5+ years of experience in Software Development or DevOps
• 3-5 years in customer facing roles
• 3-5 years experience in strategic planning and roadmap development
• In-depth knowledge of the Git version control system
• Familiarity with the GitHub platform and associated workflows
• Great problem solving skills around technical, product, and business questions
• Excellent verbal and written communication skills
• Collaborative and team oriented
• Able to coordinate with teams across locations and time zones

Preferred Qualifications

• Strong skills in Bash and Ruby and/or Javascript/Typescript for scripting and automation development
• Experience in working within a vendor organization
• Familiarity with legacy version control systems, such as SVN, CVS, ClearCase, AccuRev, etc
• Comfortable working in a fast-paced and dynamic environment

Location: In this role, you can work remotely from the following countries: Austria, Denmark, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland, United Kingdom or onsite in one of GitHub’s European offices (Amsterdam, Oxford).

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